Frequently asked questions

Should you be experiencing an after-hours animal emergency, come on down to see us, NO appointment is necessary.

If you and your primary care vet feel that your pet has a condition which is beyond the scope or expertise of what can reasonably be achieved in general practice, then a referral to a specialist is appropriate.

A referral can only be made by your primary care vet, who will provide us with all the medical information we require in order to treat your pet and discuss the possible solutions with you when an appointment has been made. To find out more about what to expect from your referral journey, have a look at our Your Visit page.

Specialists at referral centres have vast experience in their field and access to specialist equipment that might not necessarily be available in general practice.

Yes we have several parking bays at the front of the building, should you be unable to find a space when you arrive, come in and let us know and we will be able to advise you of alternative area to park.

Our specialism lies within the treatment of small animals, and our day to day case load consists predominantly of dogs and cats. We also regularly treat rabbits and other small animals so please do get in touch with us to discuss your circumstances.

Should you be experiencing an animal emergency, come on down to see us, NO appointment is necessary.
We are open 24/7, including weekends and public holidays.

  • Monday: 8am–6pm
  • Tuesday: 8am–6pm
  • Wednesday: 8am–6pm
  • Thursday: 8am–6pm
  • Friday: 8am–6pm+

We are open 24/7, including weekends and public holidays.

Yes! We have several parking bays at the front of the building.

Yes we do offer initial consultations and follow up appointments over the phone.

For your convenience here at PVS we have several Buy Now Pay Later providers. We also are able to to process most pet insurance claims on site with a smaller initial outlay.

You can read more about these options on the payment pages.

Should your animal be admitted for a procedure we would require a minimum of 25% deposit prior to admission.

You will be asked to “fast” your pet the day of your initial consult.

Pets should have no access to any food after their dinner the evening before the date of appointment. i.e. nothing to eat at all from 8pm the night before, and nothing in the morning before their visit. They can have access to water as they need, but this is all.

This is an essential requirement, in case your pet requires further investigative procedures. Should your pet require any medication or surgery, they may need to have an empty stomach to be able to undergo the procedure.