Pet’s requiring specialist care often have long histories or a complicated mix of signs, so it is vital that we obtain as much information about your pet from you as possible. After initial investigation or after tests have been performed we will discuss with you the possible causes of your pet’s symptoms, any further investigations that may be required to diagnose the problem(s) and where appropriate discuss treatment options. We may need to admit your pet into the hospital for more tests. The duration for which your pet is hospitalised will depend on your pet’s problem. After tests have been performed, your pet may need to go back home to await results, but some pets may need to stay in for additional treatment, according to how unwell they are. You should be aware that at Perth Veterinary Specialists, we have 24 hour continuous care. The hospital never closes.
Whilst your pet is hospitalised we will keep in touch with you on a daily basis to let you know how your pet is getting on. Upon discharge, you will receive a written report which will provide a summary of your pet’s problems, investigations performed and details of any medications required. We will then also contact your own vet to update them your pets visit to us.
You can expect that you will be given cost estimates for procedures and time in hospital. Animals are not machines and therefore it is impossible to predict exactly what will be required for many patients and hence costs will vary from the estimate. If this variation is substantial we will update you with a revised estimate as soon as possible.
As our hospital has different departments it makes us different to a general veterinary practice. We believe each department knows its own area the best and therefore the hospital affords each department the ability to determine its’ own staffing and equipment needs and to set their own fees. For you this means that you may have to pay bills from more than one department. In some instances, the fees may be passed internally so that you are handed one account to pay, however in others, each department may present you with its own. We realise that this can lead to confusion if one department is unaware of how much another has charged, or is yet to charge. We will endeavour to keep you up to date